These terms govern bookings and stays at Azure Haven. By submitting a booking request you agree to the following. Last updated October 2026.
A booking request submitted through this website is an enquiry and does not constitute a confirmed reservation. Your reservation is confirmed only once we contact you and issue a confirmation. Every request receives a unique booking reference (e.g. RST-2026-000123).
Standard check-in is from 2:00 PM and check-out is by 11:00 AM. Early check-in and late check-out may be available on request, subject to availability.
The number of guests must not exceed the stated capacity of the accommodation. Please inform us of the correct number of adults and children at the time of booking.
Payment terms are shared at the time of confirmation. Accepted methods may include M-Pesa, bank transfer or card. A deposit may be required to secure certain dates.
Cancellation terms are provided with your confirmation. Please notify us as early as possible if your plans change. Confirmed dates that are cancelled are released for other guests.
Guests are expected to treat the residence with care. Any damage beyond normal wear may be charged. We reserve the right to decline or end a stay in cases of misconduct.
Guests are responsible for their personal belongings. Azure Haven is not liable for loss or damage to personal property except where caused by our negligence.
Questions about these terms? Email stay@azurehaven.co.ke.